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Monday, September 9, 2013

Skoda Hagoren garage fail

Forgot to tell you guys. Think twice if you go to Hagoren garage in Netanya, official Skoda service station.

If you remember, a while ago I got cruise control kit from Russia that I wanted to install on Fabia. But because of safe on ECU and work needed to be done with wiring, removing air-bag and steering wheel I decided to do that officially at Hagoren in Netanya where I was several times (and each time something fun :-). Where the manager says "who brings his own meat to the steak bar" about bringing oil for service. Such a fail, but now about other thing.

So I made an appointment at 19 Feb 2013 7:30 for fitting cruise control with Alexander Lamberski. I came, give him CC set, he said that's the right items and I went home waiting for his call. He said it will take few hours.
At around 12:00 I got a call from Ituran that ECU was disconnected, they track such cases because that's what thefts do when stilling cars - replace ECUs with donors blocks to bypass immobilizer. And around 13 I called to check how is going, he said car is ready and waiting for me with cruise control installed.
I came happy, paid 700 NIS without checking the car.

Grabbed the keys and turned engine on, put 1st gear towards home... And was curious why speedometer is not working and car reacts very strange on gas - feeling was it getting more fuel and more powerful.
I turned back to Garage. What a fuck? I asked them what's wrong with the car. They took it inside like it what should be happened, no test drive. They knew something was wrong. They connected to VAS and was making feeling that they do something until 16 when they closing garage and asked me to come next day at morning. And said you can safely go home.

I drove home. Car was strange. I guess because speed indication was failed ECU was thinking it's always at idle and washing fuel like waterfall all the way. Car got such a boost, but RPMs was limited to 4000. Another indication that it's idle mode.

At home I connected with VCDS and was shocked. There were errors and bad readiness.
Wednesday,20,February,2013,13:20:40:37412
VCDS Version: Release 11.11.0 (x64)
Data version: 20111111

Readiness Status: 0110 0101
Exhaust Gas Recirculation: Passed
Oxygen Sensor Heating: Failed or Incomplete
Oxygen Sensor(s): Failed or Incomplete
Air Conditioning: Passed
Seconday Air Injection: Passed
Evaporative Emissions: Failed or Incomplete
Catalyst Heating: Passed
Catalytic Converter(s): Failed or Incomplete

Engine was working in open loop O2 sensor. No fuel corrections. I didn't go that day to work because of car issues, I was need to drive to Haifa.

Next day morning 20 Feb 2013 I came at morning for checks. Another day spent for nothing. I remind, I already paid for work done. After their manipulations with VAS, I checked and saw the same picture with errors. I asked to put back electronic module without cruise control. And it worked perfectly again. For my notes that probably you have to call to central Skoda garage or Czech Republic (you fucking official Skoda, you should have communication support channels) to make it work I got reply that they know what they doing.
We decided to wait and try again when I will come back from Russia in March.

14 of March 2013. I gave them car at 8:30 till they called me and said to take it. When I came, they, sorry, Alexander said me in the face that my cruise control set that I got from Russia is broken and that is the issue. We put the old PCM in place and I went home. 3rd working day to trash.

At home I made a decision to go to central Champion Motors Skoda garage. I didn't believe that my set was broker. Appointment was made to 2nd of April 2013. I took the risk to spent more money but get it done.

Forgot to mention, as I got dashcam all was filmed in garage too. Their test drive is 200m from garage gate to intersection and back - you can't even test cruise control in that condition, because you need to spin wheels to  least 30 km/h to activate it.

So I came to Petah Tikva at morning. Explained again the issue. Steering wheel selector was already in place, all wirings too. Only PCM was not working. This time I took my working laptop and guy who met me Valery even gave me personal room that was empty that day, not their lobby and waiting room. I was happy. But it turns out that it will take more and more time. From dashcam later I saw that all work was done probably in 2-3 hours but because of lunch and car movement and some guys checking things it was spread to whole day. At 16 I got my Fabia with everything working... except second keys set. Yes, always bring second keys set if you know that there should be some work for remapping electrical units. Unfortunately, Skoda technicians already gone but lucky me on second floor was Audi garage and they called someone to register my second keys with the car.

I paid for this 477. And I was happy. Valery even went with me for test drive t check that everything is working. We did few kilometers test to insure it does. I would recommend that garage. I also liked how car flow is planed inside.

But... Next day I jump by Hagoren to say hello to Alexander, he was on lunch. A left him note with two paychecks. And few days after their receptionist called me to come get money back - 477 NIS.


But nobody called to explain or sorry for what they did. That's 3 work days I left there. I can't let them to work on my car without me, sorry.

That's a huge fail. I don't know what they can do right, actually. On first service they replaced original VW oil filter to some cheap shit, I was around and saw this and they put new original one. Probably only print invoices...

And last thing for today. When you install something in your car like cruise control set, check your insurance policy for options. In mine from Phenix, I can add additional equipment and insure it for free up to 7.5% of car cost. That means, you should take offer from garage for installation cost, send it to your insurance (agent or company) and if, unfortunately, car will be stolen, you will get your extra 3,179 NIS for cruise control too! Worth it!

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